Home     About Quizmoz     Take a Quiz     Make a Quiz     QuizMoz Store     Login     Contact QuizMoz   Find a quiz. Example: Harry Potter Quiz Make a Quiz Recommend QuizMoz Become an QuizMoz Quiz Master, and get paid for making Quizzes. Apply Now. Your Ad Here           Home > Quizzes and Fun Tests > General Etiquette Quizzes > Business Phone Etiquette Quiz Business Phone Etiquette Quiz Welcome to the QuizMoz Business Phone Etiquette Quiz. QuizMoz offers one of the Internet's largest collection of quizzes for you to tease your brain and pit your wits against the experienced QuizMoz quiz masters. Go ahead and find out what you know about yourself and the world around you. Best of luck!!  Business Phone Etiquette Quiz Facts  Average Score for this quiz: 58%  No of times this quiz has been taken: 762  No of people passing this quiz: 575  No of people failing this quiz: 187  Maximum score for this quiz: 100% Coverage : The Business Phone Etiquette Quiz will test your knowledge of a variety of business phone etiquette topics. The Business Phone Etiquette Quiz questions are carefully crafted so you can gauge how much you know about proper phone etiquette during the workday. 1.  If you are in a peer's office and you answer the phone for them, it is inappropriate to say "who's calling please". a. True b. False   2.  In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice mail of the person you are calling), how should you address the call taker? a. Ask for the person you're calling for b. Ask for your party's extension without offering any other information c. Ask for the person you're calling for, state your name and purpose for calling d. Ask for the person you're calling for, and state your name   3.  The single most important factor in leaving a voice mail message is ______. a. Leave a message that's short and to the point b. Humor c. Leaving as much information as possible d. Speaking clearly and succinctly   4.  You should never take a business call at lunch even if co-workers lunching with you don't mind. a. True b. False   5.  What does not need to be a consideration before you make a phone call? a. Who you are calling b. The purpose of your call c. The best time to call d. A brief joke to break the ice   6.  You should not talk about personal issues on a business call until you have established a personal relationship with your business contact. a. True b. False   7.  If you need to discuss sensitive issues over the phone (including exchanges of personal and protected information) how should you handle it with your phone companion? a. Tell them you'll fax the information b. Confirm with them it's OK to discuss before discussing it c. Tell them you'll email it d. Avoid these discussions at all costs on the telephone   8.  It is said you should make business calls during the time of day most people are freshest to receive them. When is this? a. 8 a.m. to 10 a.m. b. 10 a.m. to noon c. 1 to 3 p.m. d. 3 to 5 p.m.   9.  If your business call to someone will be unexpected, what should you do? a. Tell them the purpose of your call then ask them to call you back at their convenience b. Leave a message on voice mail or with a receptionist and tell them to call at their convenience c. Email them and ask what a good time for calling would be d. Call them, but first ask if they have time, before proceeding with the call   10.  What is not an active listening word that will let your party know you are listening while on a business phone call? a. "What?" b. "Yes" c. "I see" d. "Great"   11.  Why should you keep a pad and pen near the phone for use during business calls? a. To jot down things your party says so you remember them b. To jot down notes about other things you need to do c. To jot down ideas to suggest to your party d. To help script your call so you don't forget anything   12.  The 7 "P"s of business phone etiquette should include (among other topics) preparation, purpose, and what else? a. Practice b. Privacy c. Packaging d. Pinpointing   13.  Why should you generally not answer your business phone on the first ring? a. It's rude b. You don't look busy enough c. You should let the phone ring through to your voice mail so you can talk at a time of your choosing d. It can catch the caller off-guard   14.  You should smile when you're on the phone; it "shows" through the phone. a. True b. False   15.  What information is not necessary for you to leave on your personal voice mail? a. The reason you're away from the phone b. Today's date c. Your name d. Your title   Please enter your Name and press submit to see your score Name:     Your Ad Here   Home     About Us      Advertise     Terms of Service     Privacy Policy     Contact QuizMoz    FAQ     SiteMap Copyright © 2007.www.quizmoz.com. All rights are reserved.