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      Home > Quizzes and Fun Tests > General Etiquette Quizzes > Business Phone Etiquette Quiz

 Follow QuizMoz on Twitter  Business Phone Etiquette Quiz

Welcome to the QuizMoz Business Phone Etiquette Quiz. QuizMoz offers one of the Internet's largest collection of quizzes for you to tease your brain and pit your wits against the experienced QuizMoz quiz masters. Go ahead and find out what you know about yourself and the world around you. Best of luck!!

Coverage
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The Business Phone Etiquette Quiz will test your knowledge of a variety of business phone etiquette topics. The Business Phone Etiquette Quiz questions are carefully crafted so you can gauge how much you know about proper phone etiquette during the workday.
1. If you are in a peer's office and you answer the phone for them, it is inappropriate to say "who's calling please"?
a.True
b.False
Last improved on 9/17/2013 at 1:17:25 AM

2. In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice mail of the person you are calling), how should you address the call taker?
a.Ask for the person you're calling for
b.Ask for your party's extension without offering any other information
c.Ask for the person you're calling for, state your name and purpose for calling
d.Ask for the person you're calling for, and state your name
3. The single most important factor in leaving a voice mail message is ______.
a.Leave a message that's short and to the point
b.Humor
c.Leaving as much information as possible
d.Speaking clearly and succinctly
4. You should never take a business call at lunch even if co-workers lunching with you don't mind.
a.True
b.False
5. What does not need to be a consideration before you make a phone call?
a.Who you are calling
b.The purpose of your call
c.The best time to call
d.A brief joke to break the ice
6. You should not talk about personal issues on a business call until you have established a personal relationship with your business contact.
a.True
b.False
7. If you need to discuss sensitive issues over the phone (including exchanges of personal and protected information) how should you handle it with your phone companion?
a.Tell them you'll fax the information
b.Confirm with them it's OK to discuss before discussing it
c.Tell them you'll email it
d.Avoid these discussions at all costs on the telephone
8. It is said you should make business calls during the time of day most people are freshest to receive them. When is this?
a.8 a.m. to 10 a.m.
b.10 a.m. to noon
c.1 to 3 p.m.
d.3 to 5 p.m.
9. If your business call to someone will be unexpected, what should you do?
a.Tell them the purpose of your call then ask them to call you back at their convenience
b.Leave a message on voice mail or with a receptionist and tell them to call at their convenience
c.Email them and ask what a good time for calling would be
d.Call them, but first ask if they have time, before proceeding with the call
10. What is not an active listening word that will let your party know you are listening while on a business phone call?
a."What?"
b."Yes"
c."I see"
d."Great"
11. Why should you keep a pad and pen near the phone for use during business calls?
a.To jot down things your party says so you remember them
b.To jot down notes about other things you need to do
c.To jot down ideas to suggest to your party
d.To help script your call so you don't forget anything
12. The 7 "P"s of business phone etiquette should include (among other topics) preparation, purpose, and what else?
a.Practice
b.Privacy
c.Packaging
d.Pinpointing
13. Why should you generally not answer your business phone on the first ring?
a.It's rude
b.You don't look busy enough
c.You should let the phone ring through to your voice mail so you can talk at a time of your choosing
d.It can catch the caller off-guard
14. You should smile when you're on the phone it's felt through the phone.
a.True
b.False
Last improved on 11/26/2012 at 1:11:09 PM
15. What information is not necessary for you to leave on your personal voice mail?
a.The reason you're away from the phone
b.Today's date
c.Your name
d.Your title
16. When taking a business phone call you should try to
a.Be overly courteous
b.Talk about personal issues
c.Enunciate and Speak Clearly
d.Refer to sports to lighten the mood
17. What buffer should you use to answer a call?
a.Business Name
b.Your Name
c.Good Afternoon
d.Hello
18. What element listed below is not a quality of an active listener?
a.Taking Responsibility
b.Demonstrating Empathy
c.Absorbing the Information Given
d.Concentration
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What others think about Business Phone Etiquette
By: Esmeralda on Sep 17, 2013
  It is very important anywhere and anytime.
By: mINCH on Sep 15, 2013
  This is an interesting quiz. I learned something.
By: Honey Islam on Aug 31, 2013
  More quizzes on phone, meeting etiquette.
By: Lynne on Jul 19, 2013
  Great fun!
By: annissa on Jun 21, 2013
  Great Information
By: Anna Beth on Apr 22, 2013
  Interesting exam! Can't wait to see the score.
By: Lindsey Ponsford on Mar 18, 2013
  That was not as bad as I thought!
By: Tarak on Mar 9, 2013
  Any pattern on a suit will alyaws be less formal than a solid color suit. The larger the pattern or the more pronounced the pattern the less formal it is, even if it is a black on black striped suit.Unless you are at a funeral, my opinion is that a black suit is for evening wear only. I would place
By: Raj on Mar 9, 2013
  Thank you, thank you. I needed this today. What a great post. The best part of this for me was that I am sinttig here looking at my dad's first camera. The Kodak Duaflex II that is shown in the video. Bring back old musings.
By: Shafait on Mar 9, 2013
  Social event etiquette is sonemhitg many overlook Jill-Marie. Your video provides an excellent reminder to watch what we do and what we say because we are ALWAYS being watched and communicating. It reminds me that we are never not communicating.Thank you!
By: Kaylana on Mar 6, 2013
  Now I know who the brainy one is, I'll keep loonikg for your posts.
By: Clarivel on Mar 6, 2013
  Thanks for the great show Jill-Marie! It's amazing to me that a first imoiessrpn can be formed in 5 seconds or less that makes it really important to have our first imoiessrpn skills polished. Thanks for the 5 tips you gave very useful. Looking forward to your next show!
By: Gus on Mar 5, 2013
  Get good at it
By: Donna Boone on Mar 4, 2013
  Let the caller talk and you do most of the listening.
By: Tina on Jan 20, 2013
  This is just the perfect anwser for all forum members
By: mike on Feb 7, 2012
  helpful questions actually..thanks
By: Dorcas A. Crawford on Sep 25, 2011
  Very helpful, makes you think about ways to answer and speak on the phone.
By: nasir on Jun 7, 2011
  its a nice test
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By: Vicky Mejia on Mar 10, 2011
  Business Phone Etiquette is always good to know.....
By: Kevin on Feb 17, 2011
  Going to use this test to help "re-train" my staff.
By: Raven on Feb 9, 2011
  this is a dumn quiz im not even in college yet
By: Joshua Lewis on Jan 6, 2011
  It has a lot of good information and i like it
By: ryananders on Dec 28, 2010
  Hack again?!
By: Lisa on Dec 27, 2010
  Okey Dokey is NOT a professional sounding phrase!
By: Arvydas b on Dec 23, 2010
  nice quiz
By: laradoriei on Nov 29, 2010
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By: Lani Harris on Oct 28, 2010
  Great site
By: hjalmar carlson on Oct 20, 2010
  I am in the process of appointing an assitant and would like the candidates to do a quiz beforehand. Can you send me guidelines. Thank you
By: Marisa on Sep 26, 2010
  Cool quiz
By: Erica on Sep 23, 2010
  Good things to know
By: Megan on Sep 21, 2010
  This quiz was kind of confusing, but most of the answers were common sense.
By: Mickteeruck on Sep 18, 2010
  I just now wanting to formally say "Hello there" to each person here. I do believe that this appears like an exceedingly enjoyable location for being online. I can not hold out to get started. Have you got any kind of advice for an individual only starting out? Any special section that yo
By: kollar on Sep 17, 2010
  cant wait to see my result
By: Sara on Sep 15, 2010
  Good quiz
By: Misti on Aug 27, 2010
  I love when people use my name in a conversation. It makes me feel like they listened... because normally I couldnt tell you the name of the person I was talking to, even if they told me.
By: Kim on Aug 19, 2010
  Phone etiquette is very important in today's society, whether it be at home, or business, it's equally imperative that one is polite, courteous, and conscientious of who the person on the other end of the line is
By: Tonja on Aug 18, 2010
  I liked the quiz, it will help others to see the areas of where they lack in telephone etiquette.
By: lateisha jones on Jul 22, 2010
  i would answer the phone very politely to take care of whatever the person needs .
By: Simone on Jul 15, 2010
  great quiz
By: Dominic on Jul 8, 2010
  Its Nice as long as the scores good
By: regina w. on Jul 8, 2010
  Even though the other person cannotbe seen, they are heard. Alk to them the way you would want to be talked to. Business or not.
By: Suzie on Jul 3, 2010
  Interesting quiz.
By: kmr on Jun 23, 2010
  very helpful
By: Fielden on Jun 16, 2010
  this quiz was amazing
By: endandimi on May 16, 2010
  Moving is an inevitable reality especially in the contemporary trend of living and lifestyle. Hence there are important components that must be given utmost value and consideration such as on how to choose the best and most reliable moving company to help you with this stressful and tedious endeavor
By: uma on May 13, 2010
  business phone etiquette is important for customer relations.
By: fave on Apr 26, 2010
  very helpful
By: Rose on Apr 21, 2010
  Very helpful
By: causpittito on Apr 15, 2010
  Hello dudes! This forum rocks. Nice to be here. So long
By: Buckli on Apr 6, 2010
  Bersolukontischkal
By: delores on Mar 26, 2010
  When you have proper phone etiquette you speak clearly and get straight to what you are calling the person for.
By: Desiree on Mar 24, 2010
  This is a really good quiz and it makes you think a lot.
By: Steph on Mar 23, 2010
  Good, varied questions.
By: pizza man on Mar 23, 2010
  I dont know what I got on this quiz but I hope I did well. I do exceptionnaly well. Wish me luck
By: Cindy on Mar 19, 2010
  This answers some of my questions, they want to make sure that everyone answers the phone on the first ring.
By: enohbaby on Mar 11, 2010
  when answering calls you should stop any conversation, eat, and shewing gum.
By: Bernicia on Mar 9, 2010
  I like this test.
By: niroop on Feb 25, 2010
  Fairly interesting questions.
By: siva on Feb 21, 2010
  its helpful
By: Nancy on Feb 10, 2010
  Good Questions
By: Shajida on Feb 9, 2010
  Questionnaire is good and can be used as a tool for training
By: Nick on Feb 23, 2010
  Interesting quiz with some good information
By: esther on Feb 20, 2010
  very helpful
By: Brittany Terry on Dec 11, 2009
  When you call a Business always greet the person who answers the phone.
By: Karena Keyes on Dec 11, 2009
  be very breif and to the point when on the phone and try not to get off subject
By: Brittany Terry on Dec 11, 2009
  Always greet the caller
By: Mario Samuel on Dec 10, 2009
  During a business call make sure to not heavy breath into the phone.Also sound confident about what you have to say.
By: Veronica on Oct 20, 2009
  I have to give a presentation about phone etiquette and thought this would be interesting to address
By: Julia on Oct 20, 2009
  should you chew gum while talking to a customer
By: Craig Yandell on Oct 20, 2009
  It is hard
By: Affj on Oct 20, 2009
  its interesting about those questions more than I expect and learn about being workplace in business office.
By: Alexa Osuna on Oct 14, 2009
  be professional
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By: Alonzo on Oct 5, 2009
  I consider myself a Business Phone Etiquette expert, so I purposefully gave a couple of questionable answers
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By: John on Sep 22, 2009
  Nice Quiz.....Great
By: Bruce on Sep 17, 2009
  This is a great quiz. Thank you.
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By: Hope Livingston on Sep 11, 2009
  This is a great quiz.
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  Be professional
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  Remember to respect everyone's time. Be clear about time needed for the call. Your time is as valuable as their time.
  

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