Home      Tests New!      Polls      Discussion Forums     Take a Quiz     Make a Quiz     Login     Contact QuizMoz         Find a quiz.   Example: Harry Potter Quiz Create your own Poll Create a Test Make a Trivia Quiz Make a Quiz about Yourself Make Free Personality Test Recommend QuizMoz   Personal Injury Law Quizzes   Michael Jackson Quiz   English Language Test   Does He Love You Quiz   Business Phone Etiquette Quiz   Impossible Quiz   Personality Quiz   Free Quizzes   India Quiz   ICC World Cup Quiz   Kya Mast Hai Life Quiz   General Knowledge Questions   Are you in Love Quiz   Skeletal System Quiz   Love Personality Quiz   General Knowledge Test         Home > Quizzes and Fun Tests > General Etiquette Quizzes > Business Phone Etiquette Quiz  Business Phone Etiquette Quiz Welcome to the QuizMoz Business Phone Etiquette Quiz. QuizMoz offers one of the Internet's largest collection of quizzes for you to tease your brain and pit your wits against the experienced QuizMoz quiz masters. Go ahead and find out what you know about yourself and the world around you. Best of luck!!  Business Phone Etiquette Quiz Facts  Average Score for this quiz: 56.5%  No of times this quiz has been taken: 4016  No of people passing this quiz: 2995  No of people failing this quiz: 1021  Maximum score for this quiz: 100% Coverage : The Business Phone Etiquette Quiz will test your knowledge of a variety of business phone etiquette topics. The Business Phone Etiquette Quiz questions are carefully crafted so you can gauge how much you know about proper phone etiquette during the workday.  Business Phone Etiquette Discussion Forum 1.  If you are in a peer's office and you answer the phone for them, it is inappropriate to say "who's calling please". a. True b. False   2.  In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice mail of the person you are calling), how should you address the call taker? a. Ask for the person you're calling for b. Ask for your party's extension without offering any other information c. Ask for the person you're calling for, state your name and purpose for calling d. Ask for the person you're calling for, and state your name   3.  The single most important factor in leaving a voice mail message is ______. a. Leave a message that's short and to the point b. Humor c. Leaving as much information as possible d. Speaking clearly and succinctly   4.  You should never take a business call at lunch even if co-workers lunching with you don't mind. a. True b. False   5.  What does not need to be a consideration before you make a phone call? a. Who you are calling b. The purpose of your call c. The best time to call d. A brief joke to break the ice   6.  You should not talk about personal issues on a business call until you have established a personal relationship with your business contact. a. True b. False   7.  If you need to discuss sensitive issues over the phone (including exchanges of personal and protected information) how should you handle it with your phone companion? a. Tell them you'll fax the information b. Confirm with them it's OK to discuss before discussing it c. Tell them you'll email it d. Avoid these discussions at all costs on the telephone   8.  It is said you should make business calls during the time of day most people are freshest to receive them. When is this? a. 8 a.m. to 10 a.m. b. 10 a.m. to noon c. 1 to 3 p.m. d. 3 to 5 p.m.   9.  If your business call to someone will be unexpected, what should you do? a. Tell them the purpose of your call then ask them to call you back at their convenience b. Leave a message on voice mail or with a receptionist and tell them to call at their convenience c. Email them and ask what a good time for calling would be d. Call them, but first ask if they have time, before proceeding with the call   10.  What is not an active listening word that will let your party know you are listening while on a business phone call? a. "What?" b. "Yes" c. "I see" d. "Great"   11.  Why should you keep a pad and pen near the phone for use during business calls? a. To jot down things your party says so you remember them b. To jot down notes about other things you need to do c. To jot down ideas to suggest to your party d. To help script your call so you don't forget anything   12.  The 7 "P"s of business phone etiquette should include (among other topics) preparation, purpose, and what else? a. Practice b. Privacy c. Packaging d. Pinpointing   13.  Why should you generally not answer your business phone on the first ring? a. It's rude b. You don't look busy enough c. You should let the phone ring through to your voice mail so you can talk at a time of your choosing d. It can catch the caller off-guard   14.  You should smile when you're on the phone; it "shows" through the phone. a. True b. False   15.  What information is not necessary for you to leave on your personal voice mail? a. The reason you're away from the phone b. Today's date c. Your name d. Your title   16.  When taking a business phone call you should try to a. Be overly courteous b. Talk about personal issues c. Enunciate and Speak Clearly d. Refer to sports to lighten the mood   Think you know more about this quiz!   Please enter your Name and what you would like to tell everyone about Business Phone Etiquette  Name: Think you know more about Business Phone Etiquette and would like others to know too? Whether its a great fact, a joke, a personal experience or an interesting anecdote, please share it with all the human beings on planet earth. Your contribution will help keep QuizMoz a free site for all.    (Optional)  (average submission size - 5 to 10 lines) Business Phone Etiquette Discussion Forum Know the Latest News about Business Phone Etiquette! What others think about Business Phone Etiquette By: Veronica on Oct 20, 2009    I have to give a presentation about phone etiquette and thought this would be interesting to address By: Julia on Oct 20, 2009    should you chew gum while talking to a customer By: Craig Yandell on Oct 20, 2009    It is hard By: Affj on Oct 20, 2009    its interesting about those questions more than I expect and learn about being workplace in business office. By: Alexa Osuna on Oct 14, 2009    be professional By: greappece on Oct 12, 2009    Good day! I've recently found We are very pleased to introduce the newest version of the affiliate program from of the largest and renown file hosting service. 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