Coverage : The Email Etiquette Quiz will test your knowledge of a wide variety of email etiquette issues.
The Email Etiquette Quiz questions are carefully crafted so you can gauge how much you really know about proper email etiquette.
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| 1. | Why should you not type in all caps when writing an email? |
| a. | | Because it takes up more room and makes the email longer |
| b. | | Because it's hard to read |
| c. | | Because it's considered "yelling" |
| d. | | Because it's tough on your keyboard
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| 2. | If you have a very large attachment to send, how should you handle it? |
| a. | | Just attach it and send it |
| b. | | Email your other party directly first and make sure their connection can handle a large download |
| c. | | Try and break it up into several smaller downloads if possible |
| d. | | Compress or "zip" the file first
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| 3. | Which word in an email subject line might make your email look like spam? |
| a. | | Help |
| b. | | Regarding |
| c. | | Hi |
| d. | | Happy
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| 4. | If you are sending the same email to a large number of recipients, what is the most considerate way of directing the email? |
| a. | | Send the email to each recipient directly |
| b. | | Send the email using BCC (blind carbon copy) to keep each email private |
| c. | | Send the email using a long list of emails |
| d. | | Send the email to 5 recipients at a time, preferably in groups of people who know each other
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| 5. | Using return receipt requested (read receipt) should be reserved for unique instances where both parties need to know an email was read. |
| a. | | True |
| b. | | False
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| 6. | If you don't want to type your name at the end of every email you send, what you can you do instead? |
| a. | | Don't sign at all .. people know who the email is from thanks to your return email address |
| b. | | Only sign emails to business associates, but you can exclude this step with friends and family |
| c. | | Create a signature that will attach to every email you send |
| d. | | Include "from" information in the subject line so you can save the time of "signing" the email
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| 7. | When writing an email, your paragraphs should be _______. |
| a. | | Short |
| b. | | Long |
| c. | | In big fonts making them easier to read |
| d. | | Always indented
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| 8. | How many characters are generally viewable in the subject line of an email? |
| a. | | 100-150 |
| b. | | 45-65 |
| c. | | 75-100 |
| d. | | 25-35
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| 9. | Why is it not always a good idea to include italics, colors, and special fonts in email? |
| a. | | Some people don't like them |
| b. | | Some email programs won't support them and your recipient might not see them |
| c. | | They can be unprofessional |
| d. | | They can send a message different than what your email about
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| 10. | What is an "emoticon"? |
| a. | | Keyboard figures made to express smiles, frowns, etc. |
| b. | | A cartoon smiley-face inserted in emails |
| c. | | An expression of emotion in email |
| d. | | A signature added to the end of each email sent
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| 11. | How should email be considered somewhat like a phone call? |
| a. | | The tone should always be informal and comfortable |
| b. | | You should know your emails are private |
| c. | | Emails should be short, concise and to the point, like phone calls |
| d. | | Email should never be considered anything like a phone call
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| 12. | What information should never be emailed? |
| a. | | Credit card numbers |
| b. | | Social security numbers |
| c. | | Phone numbers |
| d. | | Anything you wouldn't want shared with unknown parties, like social security numbers, credit card numbers, addresses, personal information
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| 13. | How would you abbreviate "Be Seeing You" in email? |
| a. | | BCNU |
| b. | | BSU |
| c. | | BCINYU |
| d. | | BCINU
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| 14. | You should always return an email as soon as possible. |
| a. | | True |
| b. | | False
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| 15. | If an invitation is emailed, an email response is appropriate. |
| a. | | True |
| b. | | False
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