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      Home > Quizzes and Fun Tests > Technology and Computer Quizzes > Interactive voice response (IVR) quiz

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Welcome to the QuizMoz Interactive voice response (IVR) quiz. QuizMoz offers one of the Internet's largest collection of quizzes for you to tease your brain and pit your wits against the experienced QuizMoz quiz masters. Go ahead and find out what you know about yourself and the world around you. Best of luck!!

Coverage
:
Call Center Interactive Voice Response (IVR)

Quiz Created by:
Kenneth D Ellison
Creation Date: 23 June 2008
1. An interactive voice response (IVR) system does not include which of the following:
a.Software applications
b.Telephony equipment
c.Specialized monitors
d.A database
2. True or false? An IVR system can be used to enhance employee performance.
a.True
b.False
3. Software engineer Paul English created ___, an infamous Web site that helps consumers bypass IVR phone trees to get to a call center agent.
a.IVRCheatSheet.com
b.BypassIVR.com
c.Callcenterdirect.com
d.Gethuman.com
4. Which of the following is not an IVR vendor?
a.Aspect
b.Epiphany
c.NetSuite
d.Intervoice
5. True or false? An IVR system cannot work without computer-telephony integration (CTI).
a.True
b.False
6. _____ technology lets callers speak entries rather than punch numbers on a keypad.
a.ASR
b.IVR
c.XML
d.ASA
7. Which of these is not a common limitation of automated speech recognition (ASR)?
a.Bad cell phone connections
b.Spoken numerals
c.Caller with a heavy accent or dialect
d.Words from multiple languages used together
8. This is the first and primary format designed to specify interactive voice dialogues between a human and a computer.
a.ASR
b.VoiceXML
c.SALT
d.AHT
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